Passenger Rights with Boat Trips

Information on passenger rights with boat trips

• apf https://www.apf.gv.at/ at https://www.apf.gv.at/faq-schlichtungsverfahren-schiff
• EU Commission at https://europa.eu/youreurope/citizens/index_en.htm
Information on apf as an arbitration board and enforcement body

Passengers who do not agree with the trip organiser’s decision may refer to apf. As a non-paid and independent arbitration board, we guarantee quick and binding solutions and compensation payments in the case of disputes (e.g. due to delays, cancellations). To ensure that we have access to all documents required, please use our on-line complaint submission form to submit your complaint. If you are unable to use the electronic form, please send your documents by mail to: Agentur für Passagier- und Fahrgastrechte, Bereich Schiff, Linke Wienzeile 4/1/6, 1060 Vienna, Austria.

Contact

Call us
+43 1 904 88 80
or send us your enquiry .